              CD-Runner 5.0/6.0 Trouble-Shooter's Guide
              -----------------------------------------   
CD-Runner has undergone rigorous and extensive testing designed to render it as
universally-compatible and user-friendly as possible. In the event that you do 
nonetheless encounter difficulties, we have provided below a brief guide to some
possible problems that may be affecting your system and render CD-Runner errors.

Please read the System Requirements before installing and proceeding to 
Troubleshooting!

Note:  Updated Troubleshooting Hints are posted regularly to our website at:
http://www.cdrunner.com.

Troubleshooting Index
---------------------

A) CD-RUNNER 'HANGS' DURING INITIAL SETUP
B) FOR PRIOR USERS OF CD-WIZZARD
C) UNABLE TO USE AUDIO CD PLAYER and/or CD-ROM RUNNER
D) UNABLE TO SPECIFY CD-ROM DRIVE LETTER(S)
E) MULTIPLE CD-ROM DRIVE ERRORS
F) CD-RUNNER SETUP CHANGES DO NOT ALWAYS WORK
G) "INVALID PROPERTY VALUE" ERROR MESSAGE
H) DEFAULT CD-RUNNER VOLUME CONTROL SLIDERS INOPERATIVE
I) TRACK TITLE/TIME DISPLAY INCORRECTLY WHEN CD PLAYER MINIMIZED
J) AUDIO CD NOT RECOGNIZED AFTER IT IS ENTERED IN THE LIBRARY
K) WINDOWS 95 AUTOPLAY PROBLEMS 
L) EJECTING A CD-ROM OR AUDIO CD HANGS THE SYSTEM
M) "PALETTE SIZE TOO SMALL" WHEN USING ENHANCED AUDIO CD OR CD-ROMS
N) 'GHOSTED' BMP IMAGES AND WALLPAPERS
O) MOUSE POINTER FLASHES INTERMITTENTLY
P) WINDOWS 3.x AUDIO CD FILES NOT RECOGNIZED BY WINDOWS 95
----------------------------------------------------------
A) CD-RUNNER 'HANGS' DURING INITIAL SETUP

Both the CD-Runner program as well as its installation conform rigidly to 
Microsoft standards, and have been thoroughly tested to perform reliably on 
the original MS Windows 95 platform. In the event that you are encountering
difficulties in installing or operating CD-Runner, it is probable that this is
 due to original MS Windows system files having been overwritten or corrupted 
by subsequent software installations that do not conform to the Microsoft 
standard.

We have created a zipfile of original MS Windows 95 system and VB4 files to 
help in restoring your Windows 95 \Windows\System folder in the event that 
corrupt files are interfering with CD-Runner Setup.
 
These files are vital to ensuring reliable Setup and function of CD-Runner. They
are collected from official Microsoft libraries for all Windows 95 programs of 
the CD-Runner format, are sole and original property of Microsoft, and have not 
been internally altered or renamed.

To use Syspak in restoring your MS Windows 95 system files to their original 
MS-approved format:

 1) Download our file restoration package from the Internet via: 
    ftp://ftp.cdrunner.com/pub/syspak1.zip
 2) Unzip this file to an EMPTY directory.
 3) Exit Windows to DOS. "Restart the computer in MS-DOS Mode" These files can
    NOT be installed from within Windows as they are currently in use by Windows
    itself.
 4) From the DOS command line prompt, go to the directory containing the newly-
    created files and copy them to your Windows 95 System folder (directory). 
    Example: "xcopy/y *.* C:\WINDOWS\SYSTEM" The /y command switch will 
    eliminate the unnecessary prompt for overwriting the corrupted files.
 5) You may then re-enter Windows. The new Microsoft files will automatically 
    load, and you should have no further difficulty installing or operating 
    CD-Runner.

We HIGHLY recommend that you store this useful collection of MS files in a safe
place for possible future use. Many shareware and CD-ROM programs when installed
alter or corrupt Windows system files in contradiction of MS policy, often with
no prior warning. If, after installing software you should encounter 
difficulties in running prior installed multimedia or internet applications, 
simply use our Syspak to restore your system files.

IMPORTANT: One possible difficulty common on many systems is the presence of an
old or corrupt setup.dll file in either the \WINDOWS or \WINDOWS\SYSTEM folder.
These files are created during the installation and setup of programs and are 
by convention deleted afterwards so as not to affect the installation of 
additional software.

If CD-Runner fails to install, check via Explorer to see if this file may be 
present in one of these two directories. If it is, simply rename it (for 
example: setup.old) and try rerunning the CD-Runner Setup.
----------------------------------------------------------
B) FOR PRIOR USERS OF CD-WIZZARD

It has been found that CD-Wizzard during its installation may reset the Windows
95 registry to denote cdw.exe as the default Windows audio player. This may 
cause difficulty in installing and running CD-Runner or other CD-ROM based 
multimedia applications.
 
If you have previously installed CD-Wizzard, you MUST remove it as the default 
Windows audio player before installing and running CD-Runner. If you still have
CD-Wizzard on your system, this may be done by entering the CD-Wizzard System 
Options and verifying in the checkbox that it is not currently selected as the 
default player.

If you no longer have CD-Wizzard on your system you will need to access the 
Windows file type associations and restore the original defaults. This is done 
by accessing the "My Computer" icon, then 'Options', after that choose 'File 
Types', and lastly 'Edit'.
 
CD-Runner itself does not invade the Windows 95 registry, and should you wish 
to have CD-Runner as the system Audio CD default, you may do so by entering it 
manually using the above-described procedure.
---------------------------------------------
C) UNABLE TO USE AUDIO CD PLAYER and/or CD-ROM RUNNER

First of all, enter the CD-Runner "Setup" and verify that both the Audio and 
CD-ROM Runners are enabled.  

In the event that you are unable to access these menu items, it is possible that
these devices may not be properly set up on your system. Here is a brief guide 
on how to correct this problem:

To use the CD-ROM Runner and/or Audio CD Player, you must have a properly 
installed CD-ROM drive, an "MCI CD player" driver loaded, and the proper 
connection between your CD-ROM drive and sound board.

To verify that your CD-ROM drive is installed properly, place a CD-ROM (NOT an
Audio CD) into the drive and attempt to view the files using the Windows 
Explorer or a similar utility. If you are able to view the files, then your 
CD-ROM drive is properly installed. If you cannot view files, then you must 
obtain and setup the proper drivers (SCSI, MSCDEX, etc.) and/or fix whatever 
hardware problem might exist.

Next, try to verify that the CD Audio driver is enabled; access the Windows 
Control Panel - Multimedia option, and click the Advanced tab. In the Multimedia
devices list, click the plus (+) sign next to the Media Control Devices. If the
CD Audio Device does not appear in the list, then the driver is not installed
(see below). If it does appear, then click the CD Audio Device followed by the
Properties button. In the properties dialog box, click "Use This Media Control
Device".

If the CD Audio driver is not currently installed, access the Control Panel and
click the Add New Hardware option. When prompted if you wish to have Windows 95
search for your hardware, click No, then click Next. In the Hardware Types list,
click Sound, Video and Game Controllers, then click Next. Click Microsoft MCI 
in the Manufacturers list, then click CD Audio Device in the Models list, 
followed by Next. Click Finish when done.
-----------------------------------------
D) UNABLE TO SPECIFY CD-ROM DRIVE LETTER(S)

If you experience an error attempting to specify a CD-ROM drive in the Setup 
Section, exit CD-Runner and place a CD-ROM into the primary CD-ROM drive 
(NOT an Audio CD!). If you are using multiple CD-ROM drives, the primary drive
may be set to any valid CD-ROM drive letter. Repeat the setup procedure with a 
CD-ROM in the primary drive.
----------------------------
E) MULTIPLE CD-ROM DRIVE ERRORS

If you have more than one CD-ROM drive, when playing an Audio CD it must be 
loaded into the primary or first drive found (e.g. for multiple SCSI CD-ROM 
drives, the drive with the lowest SCSI ID number). This is because if you are 
not using a CD-ROM changer, the CD audio signal is usually fed from the primary
drive to the single CD Audio input on your sound board.

Also, when switching between different disc types (CD-ROMs and Audio CDs) you 
may have to use the "Search" option at least once to scan all of the available 
CD-ROM drives/discs. This only applies to some systems with multiple CD-ROM 
drives and depends on the CD Audio driver ("old DOS MSCDEX" or "new Windows 95 
CDFS") and hardware BIOS settings.
----------------------------------
F) CD-RUNNER SETUP CHANGES DO NOT ALWAYS WORK

Depending on your hardware and CD-Runner setup options, some changes will not 
take effect until the next time CD-Runner is run. This is similar to making 
changing in your Windows setup, where a reboot may be required to allow changes
to take effect. If for example changes to the default volume control method are
made in the CD-Runner setup section, then depending on your system you may have
to exit CD-Runner and re-run it to show the new default settings.

Note that for the volume control example above, you may right mouse click 
directly on the volume control or "mixer command button" to toggle between the 
different possible volume control modes.
----------------------------------------
G) "INVALID PROPERTY VALUE" ERROR MESSAGE

If an error should occur while attempting to run CD-Runner or the Setup program
which indicates something similar to "INVALID PROPERTY VALUE", you may have a 
problem with your video board or video driver. To verify that a video related 
problem is occuring, access the Windows Control Panel and set the Video driver 
to "VGA" (vanilla Windows VGA video mode). Attempt to re-run CD-Runner, and if 
the problem goes away you may have to obtain an updated video driver or video 
BIOS depending on the problem.
------------------------------
H) DEFAULT CD-RUNNER VOLUME CONTROL SLIDERS INOPERATIVE

Some older and initial test-run sound boards have been found to have problems
accepting CD-Runner Volume input. If your sound board does not correctly change
volume when using MIDI files and the built-in CD-Runner Volume Control, then 
you may set the "MIDI Volume Control" option in the setup section to use the 
Windows Volume Control (or your favorite mixer application) instead.
--------------------------------------------------------------------
I) TRACK TITLE & TIME DISPLAY INCORRECTLY WHEN CD PLAYER MINIMIZED/RESTORED

While the CD-Runner audio CD faceplate is minimized, you will be able to play
music while working in other Windows applications. If another application uses
the same Windows timers which CD-Runner uses, you may experience an inaccurate
time and track display when returning to CD-Runner. Although this is a rare 
situation, it may occur when using some communications applications. To reset 
the time and track to the proper display, simply press the track which is 
currently playing and if desired click on the time status bar to move to a 
different track position.
-------------------------
J) AUDIO CD NOT RECOGNIZED AFTER IT IS ENTERED IN THE LIBRARY

Some computers require a reboot after the initial CD-Runner setup (first time
only) for Audio CDs to be correctly identified afterwards.
---------------------------------------------------------
K) WINDOWS 95 AUTOPLAY PROBLEMS

If you are using Windows 95 and plan to play Audio CDs using CD-Runner, then 
you may have to disable the Windows Audio CD "Autoplay" feature.
 
To disable the Autoplay, select "My Computer", "View", "Options", "File Types",
and "Audio CD".  Click on "Play" (in the Actions box) and select the "Set 
Default". "Play" will appear in bold if Autoplay is enabled, or in regular 
(non-bold) text if it is disabled.
----------------------------------
L) EJECTING A CD-ROM OR AUDIO CD HANGS THE SYSTEM

This will only happen if you are operating a CD-ROM drive without an updated 
driver from the manufacturer. Check with your manufacturer's BBS or internet 
website to obtain the latest drivers, and verify that they have been properly 
installed.
----------
M) "PALETTE SIZE TOO SMALL" WHEN USING ENHANCED AUDIO CD OR CD-ROMS

When using an enhanced audio CD ("Enh-CD" or ECD), if you attempt to run a 
"QuickTime" Movie file off of the CD, you may see a message indicating that 
your color resolution or palette (the number of colors used by your video board)
is not set correctly to display the movie file. Due to space limitations, 
QuickTime movie files are usually limited to 256 colors. If your current video 
settings are set for greater than this (e.g. 16-bit HiColor or 24-bit & 32-bit 
TrueColor modes), then you must change to 256-color mode to display the movie.

Fortunately, Microsoft has a new utility available free which allows you to 
quickly change video modes named "QuickRes". This extremely useful utility may
be downloaded from the Microsoft BBS (206-936-6735), or from the Microsoft Web
page on the internet (http://www.microsoft.com).
------------------------------------------------
N) 'GHOSTED' BMP IMAGES AND WALLPAPERS

CD-Runner has been designed to work with VGA (640x480), 800x600, 1024x768, and 
1280x1024 video resolutions, using both small and large fonts. Adjustments for
resolutions and font sizes are made automatically by CD-Runner and are 
transparent to the user. In addition, CD-Runner will work with a variety of 
available colors, including 16, 256, 65K and 16.7M. Note that when using 16 or 
256 color modes, graphic redraws of bitmapped (BMP) files may appear "ghosted" 
due to color interpolation and limitations with these modes. 

The recommended video mode is 1024x768 with 65K (or more) colors, using large
fonts and either a 15 or 17-inch monitor.  CD-Runner will display well in 
600x800 on laptops provided that large fonts are selected.
---------------------------------------------------------
O) MOUSE POINTER FLASHES INTERMITTENTLY

If you are using Microsoft Plus! in combination with certain types of video 
card you may experience an intermittent flashing mouse pointer when CD-Runner
animation effects are running on screen. Our recommendation is to obtain an 
updated video driver, or change the mouse pointer type to "Windows Default" 
(and not use the optional Plus! mouse pointers).

P) WINDOWS 3.x AUDIO CD FILES NOT RECOGNIZED BY WINDOWS 95

Windows 3.x used a DOS-based MSCDEX driver, version 2.23 or earlier to allow 
Audio CDs to be played. Windows 95 either uses MSCDEX version 2.25 (or later) 
or the new 32-bit Windows-based "CDFS" (CD File System). Changes made to 
accomodate future "CD-plus" or "Enhanced CD" discs mean that Audio CD files 
stored using CD-Runner and the older MSCDEX driver will no longer be properly 
identified using the new CD drivers.

If you wish to translate your "old" CD-Runner Audio CD files into the "new" 
Windows 95 compatible format, you may do so by using the Audio CD Library 
advanced options (see Audio CD Library Help for further information). This will
avoid the need to re-enter Audio CD track, title, artist, and other information.
-------------------------------------------------------------------------------
                               <end>